Why Can't I Enter a Custom Amount for a Scheduled Payment?

Modified on Tue, 16 Jun at 1:45 PM

Overview

If you are unable to enter a custom amount when creating a scheduled payment, this may be due to a setting configured by your property management company.

For properties that are integrated with third-party property management software, such as Yardi or Rent Manager, custom amounts for recurring scheduled payments can be restricted. When this setting is enabled:

Scheduled recurring payments must use the amount provided by the property management system.
The payment amount cannot be edited when creating or updating a payment schedule.
One-time payments can still be made for a custom amount, if permitted by your property management company.

This restriction helps ensure that recurring payments match the charges and balances maintained by your property management company.

If you need to schedule a payment for a different amount, please contact your property management company to discuss your payment options.